DEVELOPER & BUILDER
SERVICES

We’re an established and recognized leader in the water and wastewater operations industry with a dedicated Builder Services department that’s backed by:

A Leadership team with 238 years of combined experience
24/7 continual operations, maintenance and customer service
24 Hour Emergency Response Center

Developer Services
Program

We’re an established and recognized leader in the water and wastewater operations industry with a dedicated Developer Services department that’s backed by:

Facility Operations

Our operations and utility management staff are led by an exceptionally talented, experienced and hands on management team who keep our clients and customers as their first priority. Over our many years in the industry, we’ve built an exceptional operational capability and compliance record in facility & utility operations.

Our TCEQ licensed and certified water and wastewater operators are skilled in ground and surface water operations, plant startups and expansions. Our expertise includes:

  • Surface water plants & surface water conversions
  • A wide range of wastewater facilities up to 11 MGD
  • Pump station and levee management
  • Plant startups and expansions
  • Pre-purchase walkthroughs with TCEQ


We’ve also been instrumental in implementing pilot study programs that raise the standard of first-class operations.

Utility Operations

Our operations and utility management staff are led by an exceptionally talented, experienced and hands on management team who keep our clients and customers as their first priority. Over our many years in the industry, we’ve built an exceptional operational capability and compliance record in facility & utility operations. Our TCEQ licensed and certified water and wastewater operators are skilled in ground and surface water operations, plant startups and expansions. Our expertise includes:
    • Surface water plants & surface water conversions
    • A wide range of wastewater facilities up to 11 MGD
    • Pump station and levee management
    • Plant startups and expansions
    • Pre-purchase walkthroughs with TCEQ
  We’ve also been instrumental in implementing pilot study programs that raise the standard of first-class operations.

Preventative Maintenance

Our preventive maintenance programs performed by our professional staff provides the care and servicing needed to ensure that all equipment and facilities are always maintained in exceptional operating condition. We provide systematic inspection, detection and correction of failures either before they occur or before they develop into major defects. Our preventive maintenance program also includes testing, measurements, adjustments and parts replacement, performed specifically to prevent faults from occurring. The primary goal of preventive maintenance is to avoid or mitigate the consequences of failed equipment through proactive measures, and at Si Environmental we excel in these measures for our clients.

Our staff has over 30 years of experience providing maintenance services including:

  • Smoke Testing
  • Inflow/Infiltration Studies
  • Valve & Manhole Surveys, Sealing & Adjustments
  • Flow Monitoring
  • Lift Station Cleaning

Repairs & Maintenance

Si Environmental is one of the few organizations in our industry that performs repairs and maintenance using our own in-house teams. Our experience has shown that by utilizing in-house teams we’re able to have a single source solution for our clients, improve accountability, reduce excess costs, and provide consistently high customer satisfaction. Our in-house capabilities include:,

  • Concrete/Landscape Crews
  • TV/Vactor Crews
  • Electrical Technicians
  • Chlorine Technicians
  • Diesel Technicians
  • Pump & Motor Crews
  • Spin Doctor Crews

24-hours Service & Repair Hotline

Our Customer Care department provides fast and efficient service to your customers. We make available a number of customer service channels including telephone, email, chat and web self-service portals. In addition, we have managers and supervisors on call 24/7 to assist with any issue that may need to be escalated to a higher level so that decisions can be made in a timely manner to enhance our customer service experience. Our customer care services include a 24/7 emergency service hotline and 24/7 customer billing service line. We closely track our performance scorecard to provide your customers with exceptional support. Our most recent metrics show:

  • Average speed to answer per call (Currently avg. 23 seconds)
  • Average first call resolution time (Currently avg. 126 seconds)

Regulatory Compliance

Our regulatory and compliance department has a long-standing relationship with the TCEQ and remains on top of all regulatory changes. Our staff is highly versed in appropriate procedures and reporting that includes:
    • Accurate and timely filing of required reports to all local, state, and federal levels
    • Peer review inspections
    • Consumer Confidence Reporting
    • Safety and compliance tracking
    • Continual training of operational staff on new rules and regulations
    • FEMA reporting
  Our experience has earned us the respect of TCEQ regulators in Austin as well as local municipalities alike.

Water & Sewer Taps

Si Environmental is one of the few organizations that has invested in dedicated staff to serve utility districts that are still in the early stages of development. The department represents a complete partnership with the building community including developers, builders, plumbers, sub-contractors and licensed irrigators. In our experience, this type of partnership has proven vital to the success of a development by protecting the interests of all parties. It also reduces damage to district utilities and back charges to builders.  

Professional Inspections

Our builder services department provides a complete TCEQ plumbing Inspection service that includes:
  • Pre and Post-Lot Builder Surveys
  • Sanitary Sewer Inspections
  • Customer Service Inspection
  • Backflow Prevention Assembly Tests (BPAT)
  • Swimming Pool Inspections
  • Complete A/R Back Charge Program

Asset Management

Our primary objective in water operations is to ensure the longevity, reliability, and efficiency of your critical water infrastructure. This involves regular inspections, condition assessments, and maintenance activities to identify and address potential issues before they escalate. By integrating modern technologies and data-driven approaches, we can optimize asset performance, reduce water losses, and enhance the overall operational efficiency of your systems. Additionally, our asset management efforts support your long-term planning and investment decisions to allocate resources wisely and prioritize projects that improve service quality, sustainability, and resilience in the face of challenges like climate change and population growth. Our robust asset management practices play a crucial role in meeting the increasing demands for water services while ensuring the preservation of this precious and finite resource for future generations.

We understand the expense involved in the start-up of a Master Planned Development and pride ourselves in the ability to assist in the success and growth of an endeavor that creates immense value in our local Houston communities.

24-hours Service & Repair Hotline

Client Types: School Districts, City Municipalities, Utility Districts.
  • 24/7 Emergency service hotline
  • Immediate and direct communication with full Operations, Maintenance and Management teams
  • In-House Experienced Staff to manage Customers and Facility Management Calls from Remote Monitoring and SCADA systems
  • Email Response Services are available around the clock
  • Overflow calls are routed to dedicated trained personnel at local answering service provider for extreme circumstances to ensure all calls are responded to.
  • Emergency Response Team is on-site in Rosenberg 24 hours a day, 7 days a week, 365 days a year to assist our customer base.

Preventative Maintenance

Client Types: School Districts, City Municipalities, Utility Districts.
  • 24/7 Emergency service hotline
  • Immediate and direct communication with full Operations, Maintenance and Management teams
  • In-House Experienced Staff to manage Customers and Facility Management Calls from Remote Monitoring and SCADA systems
  • Email Response Services are available around the clock
  • Overflow calls are routed to dedicated trained personnel at local answering service provider for extreme circumstances to ensure all calls are responded to.
  • Emergency Response Team is on-site in Rosenberg 24 hours a day, 7 days a week, 365 days a year to assist our customer base.

Repairs & Maintenance

Client Types: School Districts, City Municipalities, Utility Districts.
  • 24/7 Emergency service hotline
  • Immediate and direct communication with full Operations, Maintenance and Management teams
  • In-House Experienced Staff to manage Customers and Facility Management Calls from Remote Monitoring and SCADA systems
  • Email Response Services are available around the clock
  • Overflow calls are routed to dedicated trained personnel at local answering service provider for extreme circumstances to ensure all calls are responded to.
  • Emergency Response Team is on-site in Rosenberg 24 hours a day, 7 days a week, 365 days a year to assist our customer base.

Asset Management

Client Types: School Districts, City Municipalities, Utility Districts.
  • 24/7 Emergency service hotline
  • Immediate and direct communication with full Operations, Maintenance and Management teams
  • In-House Experienced Staff to manage Customers and Facility Management Calls from Remote Monitoring and SCADA systems
  • Email Response Services are available around the clock
  • Overflow calls are routed to dedicated trained personnel at local answering service provider for extreme circumstances to ensure all calls are responded to.
  • Emergency Response Team is on-site in Rosenberg 24 hours a day, 7 days a week, 365 days a year to assist our customer base.

Online Bill Review
and Payments

Our full-service, in-house customer billing solution includes an in-house billing department for invoice creation and presentation with full accounting and quality controls for all billing processes. In addition to paper billing, your customers are provided online account options with paperless invoicing. We also offer many different types of payment options for your customers including:
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Credit Card / Recurring Credit Card Payments (Fee)

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eCheck / Recurring ACH Payments (Fee)

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Pay-by-Phone (IVR - Interactive Voice Response System)

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Wal-Mart, Most Super Markets and Western Union Payments

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Online Bill-Pay through Customer’s personal bank account (electronic)

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Lockbox and Drop-box for paper checks

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In-Person at our office (no cash accepted)

Utility Operations

Client Types: School Districts, City Municipalities, Utility Districts.
  • 24/7 Emergency service hotline
  • Immediate and direct communication with full Operations, Maintenance and Management teams
  • In-House Experienced Staff to manage Customers and Facility Management Calls from Remote Monitoring and SCADA systems
  • Email Response Services are available around the clock
  • Overflow calls are routed to dedicated trained personnel at local answering service provider for extreme circumstances to ensure all calls are responded to.
  • Emergency Response Team is on-site in Rosenberg 24 hours a day, 7 days a week, 365 days a year to assist our customer base.

Regulatory Compliance

Client Types: School Districts, City Municipalities, Utility Districts.
  • 24/7 Emergency service hotline
  • Immediate and direct communication with full Operations, Maintenance and Management teams
  • In-House Experienced Staff to manage Customers and Facility Management Calls from Remote Monitoring and SCADA systems
  • Email Response Services are available around the clock
  • Overflow calls are routed to dedicated trained personnel at local answering service provider for extreme circumstances to ensure all calls are responded to.
  • Emergency Response Team is on-site in Rosenberg 24 hours a day, 7 days a week, 365 days a year to assist our customer base.

Water Quality Improvement Strategies

Client Types: School Districts, City Municipalities, Utility Districts.
  • 24/7 Emergency service hotline
  • Immediate and direct communication with full Operations, Maintenance and Management teams
  • In-House Experienced Staff to manage Customers and Facility Management Calls from Remote Monitoring and SCADA systems
  • Email Response Services are available around the clock
  • Overflow calls are routed to dedicated trained personnel at local answering service provider for extreme circumstances to ensure all calls are responded to.
  • Emergency Response Team is on-site in Rosenberg 24 hours a day, 7 days a week, 365 days a year to assist our customer base.

Developer services
program

We’re an established and recognized leader in the water and wastewater operations industry with a dedicated Builder Services department that’s backed by:

Facility
Operations

Repairs &
Maintenance

Preventative
Maintenance

Professional
Inspections

Regulatory
Compliance

24-hour Service
& Repair Hotline

Asset
Management

Utility
Operations

Water
Tapping

Our In-house Developer Services Staff Includes

TCEQ Licensed Operators
Master & Journeyman Electricians
Electrical Technicians
Chemical Feed Technicians
Pump & Motor Technicians
A Comprehensive Fleet of Trucks & Equipment
An Emphasis & Priority On Training & Safety

Regulatory Compliance

Exceptional TCEQ Compliance Record For Over 10 Years

Preventative Maintenance

A Technology Backbone that includes an automated preventative maintenance and work order management system to schedule and track PM work

Why Choose Us?

COMPLIANCE
Exceptional TCEQ compliance record for over 10 Years & counting.
LEADERSHIP
Leadership team with 238 years combined experience
OVERSIGHT
24/7 continual operations, maintenance, & customer service.
RESPONSIVENESS
24-Hour emergency response center.
RESOURCES
Comprehensive fleet of trucks & equipment.
SAFETY
Priority on training & safety.

Builder Services
Program

As part of our commitment, no operational costs are incurred by our building community partners until the first residential tap has been installed. In addition to having full access to our staff and services, all meetings and TCEQ inspections related to the development of a new district are attended by the appropriate Si Environmental personnel.

A Complete Partnership with the entire Building Community

  • Developers, Builders, Plumbers, Sub-Contractors and Licensed Irrigators
  • Complete TCEQ Plumbing Inspection Procedures

  • Pre and Post-Lot Builder Surveys with:
      - Digital images captured and stored for each property
      - Inspections to protect against damages to infrastructure
      - Repairs made on damaged infrastructure
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  • Sanitary Sewer Inspections that ensure that direct sewer and water tie-in is completed in accordance with plumbing regulations and District guidelines
  • Builder Expo’s Education Sessions

  • Can be scheduled at any time
  • Can be held for group or individual firms upon request
  • Develop effective communication between all parties
  • Reduces damage to District utilities
  • Reduces costs to the District for repairs
  • Reduces back charges to builders
  • Backflow Prevention Assembly Tests (BPAT) (as applicable)

  • Complete BPAT program in place with initial as well as annual tests as necessary based on device type or hazard
  • Full plan reviews to encompass new irrigation rules
  • Reduces water loss and potential cross-connections
  • Complete A/R Backcharge Program

  • Protects the District’s interests
  • Reduces expenses for damages caused by others
  • Monthly invoices and backup photos sent to responsible parties
  • Customer Service Inspections

  • Ensures cross-connections do not exist
  • Performed on all properties before continuous water service is provided
  • Required before transfer of service to a new resident
  • Complete TCEQ Plumbing Inspection Procedures

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    Pre and Post-Lot Builder Surveys with:

    • Digital images captured and stored for each property
    • Inspections to protect against damages to infrastructure
    • Repairs made on damaged infrastructure

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    Sanitary Sewer Inspections that ensure that direct sewer and water tie-in is completed in accordance with plumbing regulations and District guidelines

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    Customer Service Inspections performed on all properties before continuous water service is provided to ensure that cross-connections do not exist and are required before transfer of service to a new resident

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    Backflow Prevention Assembly Tests (BPAT) (as applicable)

    • Complete BPAT program in place with initial as well as annual tests as necessary based on device type or hazard
    • Full plan reviews to encompass new irrigation rules
    • Reduces water loss and potential cross-connections

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    Swimming Pool Inspections (as applicable)

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    Complete A/R Backcharge Program that protects the District’s interests and reduces expenses for damages caused by others. Monthly invoices and backup photos sent to responsible parties for all damages