Frequently Asked Questions (FAQ)

Q: How do I pay online if the Submit button doesn't work?

A: To Review or Pay your bill online, please ensure that you have JavaScript enabled on your browser. You can check this by clicking here.

 

Q. Can I check my balance and/or pay my bill by phone?

A: Yes, you may call us at any time, listen to the prompts and select "Pay by phone" or you may dial our IVR "Interactive Voice Response" system directly at 1-855-230-7396. Follow the prompts by entering your 15 digit account number and you will hear your current balance and be given the opportunity to pay your bill utilizing all of our available payment options.

 

Q. How can I view and pay my water bill online?

A: Yes, you will need to create an online account to view and pay your water bill.  Please use the following steps:

·             Please ensure that you have JavaScript enabled on your browser. You can check this by clicking here.

·             Please go to the online registration link at www.eonlinebill.com/sienv/ and click "First time sign-in?"

·             Please enter the last 10 digits of the account number. Ex: 2780000123 (no dashes required)

·             Please enter account holder's name exactly as it appears on your water bill. Ex: DOE, JOHN 

·             Please enter the service address without city, state or zip code. Ex: 12345 Reading Rd 

·             Please create the desired user ID (must be at least 6 characters long) Ex: Sienviro6 

·             Please create the desired password (must be at least 7 characters long) and re-enter your password to confirm. Ex: Sienviro7 

·             Please enter your email address and confirm by re-entering your email address. 

·             Scroll to the bottom of the page and click on the “Sign me up” button. 

 

Q. How do I enroll in paperless billing?

A: First, you will need to create an online account (see previous steps).  Then, follow these steps:

·             Log into your online account, the main menu screen will show the account information. Next to the line that reads “Sign up to receive paperless statements”, click the “Edit” link.

·             The system will prompt you to re-type your password.

·             Please ensure that the email address where the invoices will be sent is typed correctly on the first section of the page.

·             Scroll down to the 3rd section of page (under special email alerts) where you’ll see a checkbox that reads “Sign up for paperless billing today!” marked in blue, please check box.

·             Scroll to the bottom of the page and click on the “Update” button.

·             Once enrolled successfully, you should receive an automated email confirmation sent to the address requested informing you of the request being successful.

 

Q. How do I view or print my bill through my online account?

A: Login to your online account and perform the following steps:

·         You can see your current bill in PDF format by clicking the link next to “Click here to view Current Bill Statement”.

·         The monthly charges will always be displayed in the main menu screen, you will also be able to click the “View Billing History” history link at the bottom of the main menu screen to view the balances from the previous months billed to the account.

·         If you would want a .pdf copy of a previous invoice, please send your request to customercare@sienv.com

 

Q. Can you explain my bill? How do I read my bill?

A: Please see our How to read my bill page on this site.

 

Q. Where can I pay my bill?

A: Please see Payment page on this site.

 

Q. Can I view my payment history online?

A: Once logged into your online account; from the main menu screen, scroll to the bottom of the page and click the “View Billing History” link. This will direct you to the billing history screen where all the balances/payments will be displayed and the dates when they posted to the account.

 

Q. Can I access my balance online?

A: Once logged into your online account; the main menu screen should display the monthly charges in the middle of the page, you will also be able to click the “View Billing History” link at the bottom of the main menu screen and access the balances from the previous months billed to the account.

 

Q. Can I add/edit my email address online?

A: Login to your online account and perform the following steps:

·         The main menu screen will show a line that reads: “Sign up to receive Paperless Statements”. Click the “Edit” link.

·         The system will prompt you to re-type your password.

·         Carefully enter your correct email address and click the “Update” button at the bottom of the page.

 

Q. Can I edit email alerts online?

A: Login to your online account and perform the following steps:

·         The main menu screen will show a line that reads: “Sign up to receive Paperless Statements”. Click the “Edit” link.

·         The system will prompt you to re-type your password.

·         Make your selection(s) in the “Special Email Alerts” section and click the “Update” button at the bottom of the page.

Q. Can I find information about the garbage collection agency in my district online?

A: Unfortunately garbage collection agency information is not currently available online, in order to receive the most accurate contact information for the garbage collection agency in your district, please contact us via email to customercare@sienv.com or by calling our Customer Care Center at 832-490-1600.

 

Q. How do I add/edit auto monthly payments online?

A: Login to your online account and perform the following steps:

·         The main menu screen will show a line that reads: “Sign up to receive Paperless Statements”. Click the “Edit” link.

·         The system will prompt you to re-type your password.

·         Scroll down to the gray area that reads “Sign up for Credit Card or Bank Draft recurring payment” and click the “Sign up now” link.

·         Please read the terms & conditions check the appropriate box.

·         Choose the automatic payment option you would like to enroll in.

·         Input the appropriate financial information.

·         Click on the Submit button at the end of the page.

·         Once enrolled successfully, you should receive an automated email confirmation sent to the address on file informing you of the automatic payment monthly request being sent successfully.